Our warranty
We Stand Behind What We Build
You hired us for the whole job, from the drawings to the final coat of paint. If something isn't right after we're done, you call us. You won't have to chase five different trades.
- 2 years
- Workmanship coverage from your final walkthrough
- One call
- Including the work of the trades we coordinate
- 5 days
- On site within 5 business days, sooner if urgent
Why it matters
No finger-pointing
Most backyard builds and renovations involve a designer, a concrete crew, a plumber, an electrician, framers and finishers. When something goes wrong later, homeowners often end up stuck in the middle while everyone points at someone else.
With us, there's no finger-pointing. We manage every stage, including the specialists we hire, so we take responsibility for every stage.
What's covered
Two years, every stage
Our workmanship warranty covers 2 years from the date of your final walkthrough. It includes defects in the workmanship on:
- Foundations, concrete pads and footingsIncluding work by the concrete crew we hire and oversee.
- Framing and structureThe structural components of your building.
- Roofing, windows, doors and sidingIncluding roof leaks, and doors or windows that stick or won't seal.
- PlumbingDone by licensed plumbers we schedule and oversee.
- ElectricalDone by licensed electricians we schedule and oversee.
- Interior finishingInsulation, drywall, flooring, trim and paint, including trim or drywall that cracks beyond normal settling.
If the property changes hands, the warranty transfers to the new owner for the rest of the 2 years.
Manufacturer warranties
Products and prefab buildings
Many of the products we install come with their own manufacturer warranties, and our prefab buildings carry Summerwood Products' warranty on the building itself. At handover, we give you copies of these warranties so you know exactly what you have.
If a product fails, we'll help you file the claim.
What isn't covered
The honest list
To keep things transparent, here's what our warranty doesn't include:
- Normal wear and tear
- Natural movement of wood with the seasons, and minor settling
- Damage from storms, floods, fire, ground movement or other events outside our control
- Damage from misuse, or from skipped routine maintenance (see the care tips below)
- Changes or repairs made by others after we finish
- Materials and fixtures supplied by you
- Defects in manufactured products, which are covered by their makers' warranties
Making a request
Four simple steps
- Get in touch. Call 647-966-8494 or email info@crpntr.ca. Photos help.
- We'll respond. We aim to get back to you within one business day.
- We'll take a look. We'll be on site within 5 business days, and we'll try for the next day if it's urgent, like an active leak.
- We'll make it right. If it's covered, we'll schedule the repair at no cost to you.
Care
Caring for your new space
A little upkeep goes a long way. We'll walk you through care for your new building or renovation at handover. Some basics include:
- Keep gutters and downspouts clear, and make sure water drains away from the building.
- Keep soil, mulch and firewood off the siding so the walls can stay dry.
- Check the caulking around windows, doors and trim once a year, and touch up where needed.
- Clear heavy snow off flat and low-slope roofs, and keep doors free of ice.
- Re-stain or re-seal exterior cedar every few years to keep it looking its best.
- Run a fan or crack a window in finished spaces to keep moisture down.
Licensing & insurance
Covered and qualified
- Plumbing work is completed by licensed plumbers we schedule and oversee.
- Electrical work is completed by licensed electricians, with ESA permits and inspections where required.
- We carry $2 million in general liability insurance and are covered by WSIB. Certificates are available on request.
- Trained in accessible, age-in-place renovation through the Canadian Home Builders' Association (CHBA).
Full warranty terms are included in your written contract. If anything on this page differs from your contract, the contract applies.
Free consultation
Ready to Build With a Builder Who Stands Behind the Work?
We'll walk your property, talk through design, budget and permits, then follow up with a clear plan. Consultations are complimentary.
647-966-8494info@crpntr.ca