Privacy Policy

Who we are

CRPNTR Inc. ("CRPNTR", "we", "us") is a builder based in Guelph, Ontario. This policy explains how we handle personal information collected through crpntr.ca and when you contact us. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

• What you send us. When you use our consultation form, email or call us, we receive the details you choose to share: your name, email, phone number, town or city, project details, budget range, timeline and any photos you attach.
• Basic technical data. Like most websites, our hosting provider automatically processes technical information such as your IP address and browser type to deliver pages and protect the site from abuse.

We don't use advertising trackers, and we don't sell or rent personal information.

How we use it

• To reply to your enquiry and book a consultation or site visit
• To prepare quotes, drawings and permit applications if you hire us
• To manage your project, warranty and any follow-up service
• To meet legal, tax and accounting obligations

Who we share it with

Only with people and services that help us do the work, and only what they need:

• Trades and suppliers working on your project (for example, the licensed electrician scheduled for your build)
• The City or municipality, when we apply for permits on your behalf
• Service providers that run our website and email: Cloudflare (website hosting, and Cloudflare Web Analytics, which counts visits without cookies or tracking you across other sites), Resend (delivers form messages to our inbox) and Microsoft 365 (email)

Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to local laws.

How long we keep it

We keep enquiry details for as long as we need them to respond and follow up. For clients, we keep project records for as long as needed for warranty, legal and tax purposes, then delete or securely destroy them.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Email info@crpntr.ca and we'll respond within 30 days.

Questions or concerns

Contact us at info@crpntr.ca or 647-966-8494. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.